Alternate Items

What is it?

We developed Alternate Items to help sales representatives offer more choices to their customers.

Why was it created?

ERP Guru created this custom solution for a motorcycle repair shop. They often found themselves in a situation where a customer needed an expensive bike part and wanted to offer cheaper alternatives.

Before this solution was created, sales reps needed to memorize this information, as it wasn’t officially available anywhere. As new employees were hired, the information was not passed down and their customer service suffered.

Not only did ERP Guru create an alternate item solution, we also created a wizard that allowed anybody to create alternate items as they came up – meaning all the sales reps had up to date information for their customers.

Benefits

• Increased their sales close rate because they could offer more options to their customers
• Increased employee information sharing as everybody was able to create alternate items