Work Order

What is it?

We created this essential tool for those in the biomedical or manufacturing industries where traceability and quality control are required. Our customization allows users to control the workflow based on roles, automate exception reports, categorize test results, and track-order status.

Why was it created?

We created this for ProDrive, a multi-national, multi-departmental organization that specializes in high-performance dental instruments. When ProDrive receives a repair request, the sheer number of steps needed to ensure proper quality control and sterilization proved to be too difficult in NetSuite without our customization. Work Order allows the right people to do the right tasks. We created virtual work centers for ProDrive that act as a dispatcher. The customization automates the process so that when Person A completes Step A, Step B appears as a task on the NetSuite dashboard of Person B.

Benefits

• Improved work flow within the repair department
• No more missed steps
• A process certified by Food and Drug Association (FDA)
• Easy tracking and reporting from within NetSuite