NetSuite for Support

Who Should Take this Course:

• Administrators
• Managers of customer service

Content and objectives:

• Set up and enable preferences for support, describe standard support flow, create online case forms, perform end-user tasks associated with these processes;
• Setup KPIs, trend graphs, meters and scorecards to help managers "slice and dice" data to identify trends, opportunities, or problem areas.

Where:

- At our office (Montreal, Quebec)
- At your office
- Web conference

Duration: Usually four hours. The exact duration of training is determined by the level of the class and your particular needs.

Price: $150 per hour